General Information
1. What products are available in your online store?
Cherry Hill Stitchery's online store specializes in printed and instant download cross-stitch patterns, mix-and-match printable quilt block patterns, and handy cross-stitch accessories like needle minders, floss organizers, stickers, and zipper pulls for project bags.
2. Are your patterns beginner-friendly?
Yes! Cherry Hill Stitchery designs many of our cross-stitch and quilting patterns for beginners, with clear, easy-to-follow instructions.
3. Can I purchase both digital and paper versions of the same pattern?
No, Cherry Hill Stitchery cross-stitch patterns and quilt block patterns are exclusive to their respective formats. If a pattern is offered as a PDF digital download, it will not be available as a printed paper pattern, and vice versa.
Shipping and Delivery
4. How long does shipping take for paper patterns or accessories?
Processing Time: Orders are processed and shipped within 1-2 business days. The warehouse aims to ship orders placed before 2pm (Central) same day, and orders placed after 2pm (Central) the next business day. During peak shipping seasons, there may be a slight delay.
Shipping Times:
Domestic (U.S.): Standard shipping is 3-7 business days.
5. Do you ship internationally?
No, Cherry Hill Stitchery does not offer international shipping for paper patterns and cross-stitch accessories at this time. Customers outside the United States can download patterns from the PDF line in our Etsy shop, (found at cherryhillstitchery.etsy.com.) Stitchers may order paper patterns through local shops. Shops may order wholesale via Dinky Dyes or Yarn Tree at this time.
6. Are digital patterns available for instant download?
Yes, all our PDF cross-stitch patterns and PDF quilt block patterns are available for instant download.
7. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can monitor the status of your shipment online via the included link. If you have created an account on this website, you can also log in to your account via the link at the top of the page and monitor your order status there.
Digital Patterns
8. How do I download my digital pattern after purchase?
You'll receive a download link in your order confirmation email. The download link expires in 30 days, so it is recommended you save the file to a safe place as soon as possible.
9. Can I print my digital patterns at home?
Yes, all PDF patterns are formatted for home printers and designed to be printer-friendly, making it easy to print at home.
10. What should I do if I can’t download my digital pattern?
If you encounter any issues downloading your pattern, please use the contact form to reach out. Business hours are M-F 9am - 6pm Central, but if it is possible to answer after hours, I will try to do so.
Returns and Refunds
11. Can I return or exchange a pattern? What about stitching accessories?
Digital Patterns: Because digital downloads are instantly accessible, they are non-refundable.
Paper Patterns: Due to the nature of the product, paper patterns cannot be refunded. However, your satisfaction is extremely important. If anything falls short of your expectations, please reach out so I can make it right.
Accessories: Unused and unopened stitching accessories can be returned in new condition if the return is initiated within 7 days of receipt. Use the contact form to initiate a return. You are responsible for return postage. Items that are not in new condition cannot be returned unless the problem is due to a manufacturing defect. If damage occurs during shipment, please reach out for a resolution that is appropriate for the product and situation. Your satisfaction is my highest priority.
12. What is your policy for damaged or incorrect items?
If you receive a damaged or incorrect product, or if there is any error in your order, please use the contact form to reach out with your order details. Be prepared to email a photo or photos of the problem. I'll do my best to resolve it quickly.
Pattern Usage and Support
13. Can I sell items made from your patterns?
Cherry Hill Stitchery patterns are for personal use only. Please use the contact form if you need to inquire about a commercial license.
14. What if I have questions about a pattern?
I'm here to help! If you need assistance with a cross-stitch pattern or quilting pattern, please reach out for assistance via the contact form on this website.
15. Do you create custom patterns?
At this time, Cherry Hill Stitchery does not offer custom design services, but suggestions for new patterns are always welcome! Have a great idea for a chart? Let me know!
Updates
17. How can I stay updated on new patterns and sales? Sign up for our newsletter and follow us on your preferred social media channel (Instagram, Facebook, Facebook Group) to get updates on new cross-stitch designs, quilting patterns, stitching accessories, and sales.
